ChatGPT Experiences Major Outage as It Expands Features

Key Takeaways:

– OpenAI’s ChatGPT and API experienced a major outage affecting millions of users, the longest outage in nine months.
– The outage occurred two days after OpenAI’s DevDay event, where they aimed to attract developers to build on OpenAI products.
– OpenAI implemented a fix and is gradually recovering the services, but users are still reporting difficulties.
– The outage happened after OpenAI increased token input and updated knowledge cutoff for ChatGPT-4 Turbo.
– Despite the patch, users express frustration and dependence on ChatGPT for their work.
– OpenAI created the GPT store, a marketplace for customizable chatbots, and received further investment from Microsoft CEO Satya Nadella.
– OpenAI’s priority is to build the best system for developers and make it available to them.

Gizmodo:

Photo: Justin Sullivan (Getty Images)

OpenAI’s ChatGPT and API experienced a major outage Wednesday morning affecting millions of users, two days after Sam Altman’s DevDay, where the company tried to entice developers to build on OpenAI products. This is the longest major outage for the company’s API, the main product used by developers, in nine months according to its outage page.

“A fix has been implemented and we are gradually seeing the services recover. We are currently monitoring the situation,” said OpenAI on its outage page at 10:33 AM in New York, after initially investigating the issue at 8:54 AM. Wednesday’s incident seems to be the first time that both ChatGPT and the API have simultaneously experienced an outage in at least the last six months.

The major outage occurred two days after OpenAI significantly increased its token input by 16x to 128,000 tokens with the announcement of ChatGPT-4 Turbo. The company also updated its knowledge cutoff by almost two years to April 2023, and reduced prices across the board. DevDay, widely considered a huge success, hoped to make ChatGPT the obvious choice for both developers and consumers in a field crowded with AI products.

Despite the patch, ChatGPT users are still reporting difficulty logging into their accounts and using OpenAI’s products on Down Detector as of Wednesday morning. Users also took to X to express their frustration with the outage, noting how dependent they’d become on ChatGPT to get work done.

OpenAI did not immediately respond to Gizmodo’s request for comment.

OpenAI’s updates this week included the creation of the GPT store, a marketplace for customizable chatbots that looks a lot like the App Store for IOS. DevDay also featured a surprise appearance from Microsoft CEO Satya Nadella, who announced further investment in the OpenAI partnership. Wednesday’s outage was the longest major outage for ChatGPT in the last three months.

“Our job No. 1 is to build the best system so that you can build the best models and then make that all available to developers,” Nadella told OpenAI CEO Sam Altman on stage Monday.

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AI Eclipse TLDR:

OpenAI’s ChatGPT and API experienced a significant outage on Wednesday morning, affecting millions of users. This outage comes just two days after Sam Altman’s DevDay event, where OpenAI aimed to attract developers to build on its products. According to OpenAI’s outage page, this is the longest major outage for the company’s API in the past nine months. The company stated that a fix has been implemented and services are gradually recovering. However, some ChatGPT users still reported difficulty logging into their accounts and using OpenAI’s products. The outage occurred shortly after OpenAI increased its token input by 16x with the launch of ChatGPT-4 Turbo and updated its knowledge cutoff. Despite the patch, users expressed frustration with the outage, highlighting their reliance on ChatGPT for work. OpenAI has not yet commented on the situation. Additionally, OpenAI recently introduced the GPT store, a marketplace for customizable chatbots, and received further investment from Microsoft CEO Satya Nadella during DevDay.